1. What PaliaEats is
PaliaEats is a website that lets you order from restaurants in Palia. Each restaurant cooks your food and brings it to you (with its own rider or one arranged by PaliaEats). PaliaEats passes your order to the restaurant, shows you its progress and helps if something goes wrong. We don’t cook or sell the food ourselves.
2. Your account
- You need an account to order. Give true details, especially your phone number and address.
- You are responsible for what happens under your account, so keep your password to yourself.
- One person, one account.
3. Prices and your order
- Restaurants set their own prices, minimum order and delivery fee. The total you see at checkout (food plus delivery fee) is what you pay.
- We check prices and availability again when you place the order. If something changed, we tell you before anything is sent.
- Placing an order is a request. It becomes a confirmed order when the restaurant accepts it (you will see it move to “Cooking”). If the restaurant doesn’t answer within 15 minutes, the order is cancelled automatically and we tell you.
4. Payment
You pay cash or UPI to the person delivering, when the food arrives. There is no online payment on PaliaEats, so we never hold your card or bank details. Please keep the right amount ready.
5. Delivery
- Delivery times are estimates. The restaurant decides how long it needs to cook.
- Be reachable on the phone number you gave and make sure the address is right. If we can’t reach you or find you, the restaurant may cancel the order.
- Restaurants may refuse addresses outside their delivery area.
6. Cancellations and problems
Please read our Cancellations & Refunds page. In short: ask us to cancel before the kitchen starts cooking, and tell us within 24 hours if something is wrong with your delivery.
7. Food safety and allergies
Restaurants are responsible for the quality, hygiene and safety of their food, and for holding the licences the law requires (such as FSSAI). Veg / egg / non-veg marks are set by each restaurant. If you have an allergy, tell the restaurant in the note on your order or ask us to check first. We can’t guarantee a dish is free of an ingredient.
8. Ratings
You can rate an order after it is delivered. Please be honest and polite. Ratings must come from real orders. We remove fake or abusive ratings and may block accounts that create them.
9. Fair use
Please don’t:
- place fake orders, or orders you don’t mean to accept;
- rate your own restaurant, or ask others to post false ratings;
- abuse restaurant staff, riders or our team;
- try to break, overload or copy the website, or look at other people’s information.
We may block an account, remove content or refuse orders if these rules are broken. If you think we got it wrong, write to us.
10. Our responsibility
We work hard to keep PaliaEats running, but we can’t promise it will always be available or error-free. We are not responsible for how a restaurant cooks or delivers your food, or for delays that are outside our control. Where the law allows, our responsibility for an order is limited to the value of that order. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019 or any other law.
11. Changes
We may change these terms or the website. When we change the terms we update the date at the top. Using PaliaEats after that means you accept the new version.
12. Law
These terms follow Indian law. Courts in Uttar Pradesh, India can decide any dispute.
13. Contact
Grievance Officer: The PaliaEats founder, PaliaEats, Palia, Uttar Pradesh, India. Email: paliaeats@gmail.com. We acknowledge a complaint within 48 hours and aim to resolve it within 30 days. See also our Privacy Policy.